LEGOLAND Florida Resort Releases Hurricane Policy Information

With Hurricane Irma currently making its way toward the United States, many people are understandably concerned about its possible impact to their upcoming Central Florida vacations. At the present time, Polk County, (where LEGOLAND Florida Resort is located) is not under a hurricane warning. The park is closely monitoring the storm’s status and will proactively communicate any changes in operating hours or policies should the storm be predicted to impact the area.

Q. Can I reschedule or cancel my LEGOLAND Florida Resort vacation due to an approaching hurricane or tropical storm?

A. The safety of guests and Model Citizens is our highest priority. If the National Hurricane Center issues a hurricane warning for the Central Florida area — or for your place of residence — within seven days of your scheduled arrival date, you may reschedule or cancel your LEGOLAND Florida Resort visit without any penalties or fees imposed by LEGOLAND and/or Merlin Entertainments. At this time, Polk County, where LEGOLAND Florida Resort is located, is not under a hurricane warning.

This policy applies only to LEGOLAND Florida Theme Park tickets, LEGOLAND Water Park tickets and LEGOLAND Hotel or LEGOLAND Beach Retreat reservations booked directly with LEGOLAND Florida Resort or LEGOLAND Vacations, as well as partner hotel reservations and packages booked through LEGOLAND Vacations.

If your travel plans were arranged by third-party suppliers, including travel agents, travel-booking websites, ticket resellers and other businesses independent of LEGOLAND Florida Resort and LEGOLAND Vacations, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers.

Likewise, if your travel plans include products or services provided by third-party suppliers, such as airfare, rental cars or vacation insurance, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers.

Guests who wish to reschedule a visit due to an NHC hurricane warning, or those with questions about their vacation, can call the Merlin Entertainments Customer Service Center daily from 9 a.m. to 5 p.m. Eastern at +1 877-350-5346. Guests under 18 years of age must have a parent or guardian’s permission to call. Live chat is available through our website’s Help Center during the same hours.

For assistance outside business hours, please email LLF.Experience@LEGOLAND.com and a member of our Guest Services team will respond at the earliest opportunity.

Q. If I reschedule my LEGOLAND Hotel or LEGOLAND Beach Retreat reservation, will I receive the same accommodations on the new dates?

A. We cannot guarantee availability of similar accommodations for the new travel dates. All amounts you paid to LEGOLAND Vacations for rooms, theme park tickets and other LEGOLAND products and services will be applied toward your new reservation.

Any discounts or special offers applicable to your original confirmed vacation will not apply to the rescheduled vacation travel dates. You are responsible for applicable package pricing for the new vacation dates.

Q. My original vacation booking was made as part of a special offer. If I reschedule my vacation, will I receive the terms of the original offer?

A. You will receive the terms of the original offer only if an identical offer is available for your rescheduled travel dates. All amounts paid to LEGOLAND Florida Resort or LEGOLAND Vacations for rooms, park tickets and other LEGOLAND products and services will be applied toward your new reservation.

Any discounts or special offers applicable to your original confirmed vacation may not apply to the rescheduled vacation travel dates. You are responsible for applicable package pricing for the new vacation dates.

Q. I did not book my vacation through LEGOLAND Florida Resort or LEGOLAND Vacations. Can I reschedule or cancel my vacation?

A. If your travel plans were arranged by third-party suppliers, including travel agents, travel-booking websites, ticket resellers and other businesses independent of LEGOLAND Florida Resort and LEGOLAND Vacations, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers.

Likewise, if your travel plans include products or services provided by third-party suppliers, such as airfare, rental cars or vacation insurance, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers. Please contact those suppliers directly to understand their policies and any applicable fees for changing or cancelling a reservation.

Q. If I reschedule my vacation, what should I do about my airline tickets, rental car reservation, etc.?

A. If your travel plans include products or services provided by third-party suppliers, such as airfare, rental cars or vacation insurance, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers. Please contact those suppliers directly to understand their policies and any applicable fees for changing or cancelling a reservation.

Q. I have additional questions about my upcoming vacation and your Hurricane Policy. Where can I go for answers?

A. Guests with additional questions about their vacation or our Hurricane Policy can call the Merlin Entertainments Customer Service Center daily from 9 a.m. to 5 p.m. Eastern at +1 877-350-5346. Guests under 18 years of age must have a parent or guardian’s permission to call. Live chat is available through our website’s Help Center during the same hours.

For assistance outside business hours, please email LLF.Experience@LEGOLAND.com and a member of our Guest Services team will respond at the earliest opportunity.

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