New Return Policy for Merchandise at WDW and DLR

A new policy about the return of merchandise bought at the Walt Disney World Resort and at the Disneyland Resort in California have been put into place. Please note the following:

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New Domestic Merchandise Return Policy effective May 2, 2011

In an effort to align our practices across domestic Walt Disney Parks and Resorts [WDPR] and improve operational efficiency, a new merchandise return policy will be implemented for purchases beginning May 2, 2011 at all Disney-owned-and-operated stores within Walt Disney Parks and Resorts. Consistent with the retail industry and other Disney entities (i.e., Disney Cruise Line, Disney Online, Disneyland Paris, Hong Kong Disneyland Resort, etc.), the WDPR policy includes a 30 day time period to make a merchandise return or exchange. This time period enables all receipted returns and exchanges to be recognized by the point-of-sale (POS) system.

Stores will continue to issue Disney merchandise credit for any return without a receipt; however, on May 2, 2011 stores will introduce and utilize a new domestic Disney Parks Merchandise Credit (green color) for all returns without a receipt.

Annual Pass Holder, Disney Vacation Club, and Cast Member discounts will not be applicable with the use of the Disney Parks Merchandise Credit. Terms and conditions for the Disney Park Merchandise Credit are printed on the back of each card or available at DisneyTerms.com/DisneyParksMerchandiseCredit. Stores will continue to accept existing Disneyland Resort (blue) and Walt Disney World Resort (red) Merchandise Credits. 

What if the merchandise item is a gift and a receipt is not available?

Guests who return merchandise without an original receipt will be issued a Disney Parks Merchandise Credit in the amount of the current selling price of the merchandise returned. Guests may be required to present valid photo ID at time of transaction. Guest should be reminded that discounts cannot be applied when making purchases with a Disney Parks Merchandise Credit.

Are there any discounts that can be used with a merchandise credit?

Guest, cast, and employee discounts cannot be applied to purchases made in-whole or in-part with a Disney Parks Merchandise Credit. Promotional discounts (i.e. 20% off an item, buy one get one free) can be applied when making purchases with a Disney Parks Merchandise Credit.

What option is available if there are no immediate plans to return to a Disney-owned-and-operated store location at a Walt Disney Park or Resort?

Guests are welcome to contact the Merchandise Guest Services team for assistance. For items purchased at Disneyland Resort in California, guests should call 1-800-362-4533 or send an email directly to dlr.merchandise.guest.services@disney.com. For items purchased at the Walt Disney World Resort, guests should call 1-877-560-6477 or send an email to wdw.mail.order@disneyworld.com

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In a few words, if you return a merchandise item without a receipt, you will receive a "gift card" of the amount of the item you gave back, and you'll be able to use it throughout the resort. You may not use discounts of any sort when paying with that gift card.